Privacy Policy

1. Introduction

ZenBookr ("we", "our" or "the Platform") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and mobile application.

By using ZenBookr, you accept the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Data We Collect

2.1 Data Provided by Users

We collect information that you provide directly to us:

• Registration data: first name, last name, email, password (encrypted), phone number
• Professional data: business name, VAT number, business address, service categories offered
• Booking data: booked services, dates, times, addresses for home services
• Payment data: billing information (securely handled through Stripe)
• Communications: messages sent through contact forms or customer support

2.2 Automatically Collected Data

• Usage data: pages visited, features used, time spent on the app
• Device data: device type, operating system, unique device ID
• Location data: approximate location (only if authorized) to find nearby professionals
• Cookies and similar technologies: we use cookies to improve user experience (see Cookie Policy)

3. How We Use Your Data

We use the collected data to:

• Provide, manage, and improve our services
• Process bookings and payments
• Send appointment-related notifications (confirmations, reminders, changes)
• Service communications (updates, terms changes, technical issues)
• Analyze platform usage to improve user experience
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations
• Send newsletters and marketing communications (only with explicit consent)

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract execution: to provide the requested services
• Consent: for marketing communications and use of non-essential cookies
• Legitimate interest: to improve services, prevent fraud, analyze data
• Legal obligations: for tax and regulatory compliance

5. Data Sharing

We share your data only when necessary:

• Professionals: we share booking data with the professionals you book with
• Service providers: Stripe (payments), Google Analytics (analytics), Firebase (hosting and database)
• Legal obligations: competent authorities if required by law

We never sell your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Account data: until account deletion
• Booking data: 10 years (tax obligations)
• Marketing data: until consent is withdrawn
• Analytics data: aggregated and anonymized after 26 months

7. Your Rights (GDPR)

As a user, you have the right to:

• Access: obtain a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: limit processing under certain circumstances
• Portability: receive your data in a structured format
• Objection: object to processing based on legitimate interest
• Withdraw consent: withdraw consent at any time

To exercise these rights, contact us at: privacy@zenbookr.app

8. Data Security

We implement appropriate technical and organizational security measures to protect personal data:

• Encryption of data in transit (HTTPS/TLS)
• Password encryption (hashing with bcrypt)
• Firewalls and monitoring systems
• Limited data access to authorized personnel only
• Regular backups and disaster recovery plans

9. International Transfers

Data may be transferred and stored on servers located outside the European Union. In such cases, we ensure that appropriate safeguards (e.g., Standard Contractual Clauses, Privacy Shield for the USA) compliant with GDPR are applied.

10. Minors

Our services are not intended for minors under 16 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notification. The last update date is always indicated at the top of the page.

12. Contact Us

For questions or requests regarding this Privacy Policy or the processing of your personal data:

You also have the right to file a complaint with the competent supervisory authority (Data Protection Authority).