Digital Services Act (DSA) Compliance

1. Points of contact (Arts. 11-12 DSA)

1.1 Point of contact for Member State authorities, Commission and European Board for Digital Services (Art. 11)

Competent authorities may contact us at:

1.2 Point of contact for recipients of the service (Art. 12)

Users, professionals and clients may contact us at the following addresses, free of charge and effectively:

2. Legal representative in the Union (Art. 13 DSA)

ZenBookr is established in [REGISTERED_OFFICE — Italy, EU Member State] and therefore does not need to designate a legal representative under Art. 13 DSA, which is reserved for providers of intermediary services established outside the Union.

3. Terms and conditions (Art. 14 DSA)

Our terms of use, including service restrictions and content moderation policies, are published in clear and intelligible language on the following pages:

• Terms for Professionals (B2B SaaS + Marketplace)
• Terms for Clients (B2C Marketplace)
• Privacy Policy
• Cookie Policy
• Data Processing Agreement (DPA)

Any significant changes are communicated to users at least 30 days in advance, as provided in the respective Terms.

4. Content moderation and action against illegal content (Arts. 14.4 and 16 DSA)

4.1 Types of user-generated content on the Platform

The following content is published on the Platform by professional and client users:

• public Professional profiles (photos, descriptions, price lists)
• client reviews relating to services received
• Professionals' replies to reviews
• business content (photos, opening hours, communications)

4.2 Moderation policy

ZenBookr moderates user-generated content with a reactive and mixed approach: content is published immediately, but reviewed upon user notice, automated checks (anti-spam filters, duplicate detection) or sample checks by the operational team.

Moderation criteria are published in the respective Terms:

• for Professionals, Arts. 7.2 and 8.3 of the Terms for Professionals
• for Clients, Arts. 9.1 and 12 of the Terms for Clients

4.3 Notice & Action: how to report illegal content (Art. 16 DSA)

Any person or entity may notify us of the presence of content considered illegal on the Platform, by writing to:

The notice should contain:

• an explanation of the reasons why the content is considered illegal;
• a precise indication (e.g. URL) of the content reported;
• the name and email address of the notifier (except for notices concerning offences under Arts. 3-7 of Directive 2011/93/EU);
• a good-faith statement that the information provided is accurate and complete.

Procedure: you will receive a prompt acknowledgement. We will examine the notice in a timely, diligent, non-arbitrary and objective manner. We will communicate the decision taken and the reasons (see Section 5 on the Statement of Reasons).

5. Statement of Reasons (Art. 17 DSA)

When we apply restrictions to specific content or user accounts — such as:

• removal of content (e.g. reviews, photos, descriptions)
• disabling or reducing visibility of content
• suspension or termination of an account
• suspension or termination of monetary payments

we provide the affected recipient with a clear and specific statement of reasons for the decision, containing, pursuant to Art. 17 DSA:

• indication whether the decision entails removal/disabling, suspension, etc.;
• the facts and circumstances on which the decision is based;
• where applicable, information on the use of automated means;
• whether the decision is based on a notice (Art. 16) or on application of the terms and conditions, and the specific legal/contractual basis;
• information on available redress (internal and/or out-of-court).

Statements are transmitted by email to the address associated with the account.

6. Cooperation with authorities

6.1 Orders from judicial and administrative authorities (Arts. 9-10 DSA)

When we receive an order from a judicial or administrative authority of a Member State to act against specific illegal content (Art. 9 DSA) or to provide specific information on one or more recipients (Art. 10 DSA), we inform the issuing authority without undue delay of the effect given to the order, with the date of execution.

We also inform the recipient of the service concerned by the order, providing the relevant information, subject to any confidentiality ordered by the issuing authority.

6.2 Competent Digital Services Coordinator (DSC)

The Digital Services Coordinator competent for ZenBookr is that of the Member State of establishment (Italy), identified by the Italian DSA implementing law (D.Lgs. 28/2024) as the Italian Communications Authority (AGCOM):

Pursuant to Art. 53 DSA, users have the right to lodge a complaint with the DSC of the Member State in which they reside or are established against alleged DSA violations by ZenBookr.

7. Transparency and average number of active recipients

Pursuant to Art. 24(2) DSA, online platforms publish at least every six months the average monthly number of active recipients of the service in the Union. Although ZenBookr is a micro/small enterprise exempt from the more onerous obligations, we voluntarily publish this information for transparency:

8. Complaints and redress

Recipients may complain against ZenBookr's moderation decisions according to the following hierarchy:

1. Internal complaint: by writing to trust@zenbookr.app, with subject «DSA Complaint». We will examine the complaint carefully and reply within reasonable time.
2. Complaint to the Italian DSC (AGCOM): according to procedures published by AGCOM pursuant to Art. 53 DSA.
3. Out-of-court dispute settlement: for consumers, via the EU ODR platform.
4. Judicial redress: before the competent court, subject to mandatory consumer rights (Art. 66-bis Italian Consumer Code).

9. Updates

This page will be updated when relevant changes occur in our organization, moderation policies or the legal framework. The date of the last update is shown at the top of the page.