Booking policies: buffer, auto-confirm and rules

Step-by-step guide

1. 1

   Buffer time

   The buffer adds an automatic break between appointments (e.g. 10 minutes to reset your station). Clients cannot book slots that do not respect the buffer.

2. 2

   Automatic or manual confirmation

   With auto-confirm, online bookings are accepted instantly. Prefer to approve each one? Turn it off: you get a notification for every request and decide yourself. When starting out, manual gives more control; once your calendar is busy, automatic saves time.

3. 3

   Slot interval

   The slot interval defines how often bookable times start (e.g. every 15 or 30 minutes). Shorter intervals fill the calendar better; longer ones keep it tidier.

4. 4

   Cancellation policies

   In booking policies you define how far in advance a client can cancel or reschedule. The rules are shown to the client at booking time: clarity first, zero arguments later.